White Brands and Techno Sun products
White label products and Techno Sun brand products have a special brand warranty, a service that improves on the standard standard warranty. This guarantee will be managed directly with us.
Techno Sun Warranty: easy and fast.
What does the law say about the warranty period?
In general, the warranty period is 2 years from the time of purchase. In order to do so, it is essential to have the purchase ticket, which will be used by the user to demonstrate that the product was purchased in an establishment and the date on which it was purchased appears on it.
What does Techno Sun do?
In Techno Sun we go further and offer you services such as the extended product warranty. In addition, we email the invoice so that you can always have it available at any time, as well as to preserve the environment. If you still have any other questions, do not hesitate to consult our frequently asked questions page. And if you need to contact us, this is our contact page.
What is the warranty period?
2 years for new and reconditioned articles.
1 year for the Refurbished articles and for those of the Outlet section.
Who pays the shipping costs when making the warranty?
For web orders only, Techno Sun takes care of everything. Our agency will pick up your damaged item at home and will also take you the replacement.
Only for web orders, if you live in Ceuta or Melilla, you can send us the article by post and the invoice by email to pay the postage.
How long does the warranty take?
Normally, from the time the item arrives at our warehouse until we send you a replacement, we will need between one and two working days. If the item needs to be repaired, we will normally need less than 15 days. If the item is to be shipped to the manufacturer, the average waiting time is 15 days, although it can take up to 30 days.
What if there are no units of the item to make a replacement?
If there are no units to make a replacement, we will refund the money you paid for it.
Do I have to ship the item in its original box?
It is best to send the item in its original box and this one inside another. That way everything will be well protected in the transport. It is also recommended that you include all accessories.